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CVS Photo

CVS Photo

www.cvsphoto.com
What is your customer experience with CVS Photo?

CVS Photo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

CVS Photo has a 2.0 star rating from 40 reviews and consumers are mostly dissatisfied; many CVS Photo reviews mention poor print quality, delivery problems, and unresponsive customer service.

Key Takeaways for Future Customers

  • Expect potential delays or lost orders; request tracking and keep receipts for refund requests.
  • Passport photos and prints may be low quality; consider a photo studio instead.
  • Website, app, and kiosk issues are common; save confirmations before leaving.

Negative Feedback / Risk Areas

  • Lack of responsive customer service and recurring CVS Photo customer complaints about billing and missing orders.
  • Damaged or delayed shipping and inconsistent pricing at pickup.
  • Passport photos rejected due to poor equipment or technique.

Positive Feedback

Some customers report quick photo turnaround, an easy website for album creation, and occasional helpful resolution or refunds.

View full overview ›

Media from reviews

CVS Photo - Did not get pictures it has been a month and half
CVS Photo - The worst possible service and multiple errorsCVS Photo - The worst possible service and multiple errors - Image 2CVS Photo - The worst possible service and multiple errors - Image 3CVS Photo - The worst possible service and multiple errors - Image 4CVS Photo - Item received was not the item ordered and have been trying with no results...CVS Photo - Item received was not the item ordered and have been trying with no... - Image 2
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Show reviews that mention
order photos customer service cvs photo money service customer app coupon
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Wally Rgq
map-marker Cicero, Illinois

I sent an email about a problem with a wall tile that was left unanswered

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I sent an email about a problem with a wall tile that was left unanswered after calling the toll free number and not getting anyone. Didnt wanna bother my local store directly, but I guess I have to.

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Glorie Xjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

CVS Photos could not produced my photo album. They could not rearrange my pictures.

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AI Highlights
  • - CVS Photos: wants a photo album with photos in numbered order.
  • - The system sorts by date taken.
  • - They want pictures ordered by number, not by date.

I am trying to have a photo album developed by CVS Photos. I am trying to arranged my pictures in order of the way I would like for the pictures be displayed.

The system arranged pictures the date taken. I want picture arranged in number order.

Cons:
  • No suggestions
View full review
Ja no e K
map-marker Pittsburgh, Pennsylvania

Not happy with photo cards

They are grainy and dark, not like what I saw in the preview. I won't use them.

I would like a refund. Thanks.

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1 comment
Verania Wbs

If you want a refund, return the photos. Since you said you won't use them, this should be no issue.

reese y Wee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deleting my photos making me start over many times

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AI Highlights
  • - Photos and progress were deleted after leaving the app for about 10 minutes.
  • - This has happened twice.
  • - Uploads are slow and batch adding is limited.

I was uploading photos online to pick up in the store, and after I had selected the sizes for all the photos and some were still trying to upload, I went into a different app on my phone for about 10 minutes. When I came back, all of my photos and progress had been deleted.

This is the second time this has happened. The photos also take forever to upload, and you cannot select a large amount to add at one time.

Cons:
  • Your progress is not saved when uploading online
  • Photos take forever to upload
  • You cannot add a large group of photos at once

User's recommendation: do not attempt to print for pickup online

View full review
Resolved
Abisai Qcb

Resolved: A lot of work!

AI Highlights
  • - Original order; tracking stalled since July 2; July 11 call.
  • - Photos reordered; delivery now by July 18.
  • - Received half of the order; hard to resolve.
Updated by user Jul 28, 2025

Company fixed the issue and I have been provided with product replacement. Never received my original photo order.

I called and they expedited a new order at know charge. Stay vigilant about the timing of your order to be received.

Original review Jul 13, 2025

My original order June 29, 25 and on July 11 I had to call customer service because I hadnt received my order and it hadnt moved from the latest tracking destination since July 2nd. Customer service reordered my photos at no cost and was supposed to expedite my order, but now it looks like it wont be here until July 18 even though I told customer service I needed it delivered no later than July 17th.

I dont call that expedited!

Later that day I did receive my original order, but only half of what I ordered. It was difficult to find somebody to resolve my situation.

View full review
Saladin Vfy

Package not moving

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It's just stuck apparently. They were quick to answer me and kind but it is very frustrating that they cannot help me anymore.

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Davene W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

No paid photos !!!

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AI Highlights
  • - Order placed two weeks ago; ETA was 5-7 days.
  • - App said on the way, but it's been 12 days.
  • - They have no record of me, yet they charged my card.

Ive ordered from them several times and had good success. I placed an order two weeks ago.

I got a message through the app saying they were on their way. Its been 12 days.! Was supposed to take 5 to 7 days. I have called them multiple times.

They have no record of me at all. They have no record of my photos. They have no record of me existing or my email, but its funny because they took my money.!!

So obviously they have me in their system enough to take my money but no photos! Customer Service is terrible!!

Loss:
$19
Pros:
  • App
Cons:
  • Horrible service lost pictures customer service horrible

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t !!

View full review
Anonymous
map-marker Chicago, Illinois

Passport unprofessional services trying to get passport photos & rudeness of a clerk doing it

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AI Highlights
  • - The clerk was rude, unsmiling, and did not say thanks.
  • - Photos were printed without review, and the passport photo session was interrupted.

A clerk doing this service & being a clerk there was so rude, never smiled, never said thank you (a very rude brat); when she was to take the photo, she just stood before & snapped the photo without even letting me know when she was taking it.

Then she printed the photos without letting me review them & put them in a cardboard folder & asked me if I wanted a bag? & I continued not to smile & rang them up at the register; the place where they were taking the photos was near the front 2 registers where there were long lines of customers & the clerk interrupted the passport photo session to check out a customer? Weird, rude behavior to say the least.I

User's recommendation: Stay away from CVS in Clarion, PA & the clerk, passport photo business there.

View full review
1 comment
Guest

Whatever you were comparing your visit to, go there next time. You’re dealing with minimum wage, low-brow retail. Not well paid high end luxury establishments.

Elizabeth C Ehq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never got my photos I order a month ago

AI Highlights
  • - Order for photos to 30 Howard St Apt 2, Keene NH 03431 placed a month ago; not received; CVS Keene NH has no record and $9 charged to Cash App.

His name is Elizabeth Dakota, and I ordered, I don't know, now a month or so ago, some photos I'm supposed to be sent to 30 Howard Street, apartment 2, in Keene 03431, and it has not been. I called about 2 weeks ago to CVS in Keene, New Hampshire, and they said they have no record of me even ordering them.

I have proof, and nine bucks is taken out of my Cash App account.

Please get back to me. 603-762-****

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Anonymous
map-marker Lancaster, South Carolina

Where are my photos

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AI Highlights
  • - Took my money with no update.
  • - CVS would not stand behind their affiliate company.
  • - I was told seven business days, 13 business days ago.

Took my money then nothing. CVS would not stand behind their affiliate company.

Bad experience. There is no tracking number.

I was told seven business days 13 business ago and nothing. I am very disappointed.

User's recommendation: Run!

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Angelicia Eng

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NOT RELIABLE!

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AI Highlights
  • - Ordered 12/7; delivery 12/13.
  • - Shipped 12/12; UPS pickup pending.
  • - Outsourcing printing; will switch to Shutterfly.

Placed an order for holiday cards on 12/7. Estimated delivery was 12/13.

On 12/12 I received an email that my item has shipped and is waiting for UPS (the carrier) to pick it up. As of 12/14 the item is still waiting for UPS to pick it up. I spoke to Customer Service for CVS on 12/13 and they said they would send an email to the vendor to expedite the order. It was at this point I realized that CVS does not print these, but farms them out to an outside company!

I wont be doing business with them again. Ill stick to Shutterfly.

View full review
Anonymous
map-marker New York, New York

CVS is horrible

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AI Highlights
  • - Most photos were lost at pickup; only one 8x10 remained.
  • - Told to pay again despite a receipt, referencing a prior online payment and a $5 coupon.

I paid onlying for my order and went to pick them up they lost almost all of my order expect for one 8*10 how do you loose 30 photos? And then tell me I have to pay again when I have the reciept in hand!??? This is the second time this happened the first time I paid prior online and use $5 coupon of my xtra bucks and when I arrived the woman changed the price took off the couple and refused to give me my pictures unless I paid the extra money they are rip off artists !!!

User's recommendation: Do not go there!!!!!!

View full review
Roselynn Tlt

Se descompuso la impresora quiero mover mis fotos

Un favor Quiero mover mis fotos de esa tienda a otra porfavor ya que no sirve la impresora. gracias y me urgen las fotos gracias

User's recommendation: Asegurarse que sirve la impresoa

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Anonymous
map-marker Westwood, New Jersey

CVS was so helpful fixing a problem I had when I ordered photo books

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AI Highlights
  • - The coupon code did not apply and the order was charged double.
  • - CVS Photo credited 50% savings.
  • - They were polite, caring, and extremely helpful.

I ordered photo books and the coupon code did not take and they placed my order with double the amount of money and when I called CVS photo they were amazing at helping to credit the 50% savings. They were polite, caring, and extremely helpful.

User's recommendation: Just make the call and they will help you

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Anonymous
map-marker Tavernier, Florida

Photos

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AI Highlights
  • - Paid over $50 for a handful of photos.
  • - Photos are poor quality; blurry and uneven lighting.
  • - They don't care about quality or customers.

I paid over 50 dollars for a handful of photos. I just got them and they were horrible.

Blurry, some light and some dark.

The worst quality I've seen. It's like they don't even care about the their quality or their customer.

User's recommendation: Fund somewhere else to print photos. Don't waste your money.

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NUrb U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kissimmee, Florida

Passport photos were rejected

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My wife and I, Canadians living in US, took pictures at CVS for ourCanadian passport renewal - I noticed the photos were low quality, but the CVS photographer told me she was familiar with the process and the photos were acceptable - Canadian authorities rejected both photos for being of too poor quality. It cost me -$35 photos charges plus $60 in mail charges.

It will delay the renewal in at least 2 months. My advice is to look for a photo studio

Loss:
$100
Pros:
  • Fast
Cons:
  • Poor quality

Preferred solution: Advice for people in need of passport photos

User's recommendation: Look somewhere else

View full review

About

Related Companies

CVS Health, CVS Pharmacy, Minute Clinic, CVS Caremark, Aetna

Summary

Cvs Photo is a big company that specializes in providing a large number of photo-related products and services. It is a part of a CVS corporate group. The company has been in business since January 2010 and nowadays it has a large number of clients. It focuses on selling products like photo books, cards, calendars, wall art and various collage products. In addition Cvs Photo offers various side services such as DVD transferring, sharing smile boxes and photo restoring. The company develops its own IOS and Android applications for tablets and smartphones.

CVS Photo reviews and complaints

CVS Photo is ranked 58 out of 935 in Printing category

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