Cvs Photo
Reviews and Complaints
Be sure and look at your order before paying for it or if you have paid for it on line, look at it and keep all receipts
Preferred solution: Full refund
Resolved: Horrible passport photo
I accidentally posted this before finishing my review. I submitted a new completed review.
- Quick photo
- Staff refused to take it again even if it was not printed
- Could not see passport picture after taken
- Lack of customer service
Preferred solution: Full refund
Misleading pricing and poor picture quality
Submitted a set of 27 jpeg images from a thumb drive for 1 hour processing. Kiosk displayed $0.25 per shot.
Nowhere on the menu did it say for 50 prints. Receipt charge $0.35 per shot. Manager wasn't immediately available so I returned a few hours later. I thought the problem might be I needed to use my CVS card but that was not the problem.
When told about this discrepancy store manager said $0.25 per shot was for 50 prints. I asked him where it said this on the screen while going through the menus with him. His response was it somewhere but that's the company policy. My prints were also temporarily misplaced.
After about 15 minutes of waiting my prints did show up and I was given them free because of the inconvenience.
That said the picture came out lousy.
Seems the processor added back a lot the red I had processed out. CVS/Kodak have gone downhill.
Preferred solution: Problem was resolved
Horrible passport picture
Just wanted to clarify that I went to take my pictures again at Costco not at CVS. I have not returned to that CVS to talk to the manager as I’m currently out of the country.
The staff member who took the picture did not even warned me when she took it and did not let me see it until she was about to print it.
I told her before she printed it that I did not like the photo. She still printed it and said she could not do it again as it had all the check-marks for the certificate for biometrics passport photos. I was in a rush so I did not even tried speaking to a manager.
I was charged about $14 for a terrible picture. My friend took her pic at Costco for only 3.99.
I went there to take my pictures again. The staff member showed me the picture and asked me if I liked it before he took it to get it printed.
The quality was way better! They do understand that picture was going to be in my passport for 10 years.
- Quick photo
- Lack of customer service
- Could not see passport picture after taken
Preferred solution: Full refund
Have not received my photos!
- Lack of customer service
Preferred solution: Full refund
Complaint
Photo
Lost photo book of my daughter no response to emails nobody can help so upsetting
***
Preferred solution: Full refund
CVS Photo Fraud
Complete Disappointment, Want a Refund ... NO RESPONSE!
Preferred solution: Full refund
Passport Size Photo taken wrong
- Quality of cards and printing
- Lack of customer service
- No customer service available
Preferred solution: Full refund
Photo got lost
DO NOT USE CVS FOR PASSPORT PHOTOS!!
Lost my phone
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